SenseLens Blog

Insights, tips, and news about sentiment analysis and customer experience

How Sentiment Analysis is Transforming Customer Experience
Discover how businesses are leveraging AI-powered sentiment analysis to understand customer emotions and improve satisfaction.
May 15, 20235 min read
Eder Turini
The Future of WhatsApp Business: Trends to Watch in 2023
WhatsApp continues to evolve as a business platform. Learn about the latest features and how they can benefit your customer interactions.
April 28, 20234 min read
Eder Turini
5 Ways to Reduce Customer Churn Using Emotional Intelligence
Customer retention is crucial for business growth. Learn how emotional intelligence and sentiment analysis can help reduce churn rates.
April 10, 20236 min read
Eder Turini
Integrating Sentiment Analysis with Your CRM: A Step-by-Step Guide
Learn how to combine the power of sentiment analysis with your existing CRM system to create a comprehensive customer view.
March 22, 20238 min read
Eder Turini
The ROI of Customer Sentiment Analysis: Measuring Business Impact
Investing in sentiment analysis technology requires justification. This article explores how to measure and demonstrate its business value.
March 5, 20237 min read
Eder Turini
Natural Language Processing: The Technology Behind Sentiment Analysis
A deep dive into the NLP technologies that power modern sentiment analysis tools and how they understand human emotions.
February 18, 20239 min read
Eder Turini