Privacy Policy - SenseLens

SenseLens may capture the following types of data to provide and improve our services: Registration information: name, email and other information provided directly by the user at the time of registration. WhatsApp interaction data: messages and interactions carried out by company customers via WhatsApp, processed by the platform for sentiment analysis. Technical and platform usage data: such as access logs, IP address, browser information, device used, and usage behavior on the platform.

Data captured by SenseLens is processed for the following purposes: Service provision: performing real-time sentiment analysis and providing reports and insights based on customer interactions with the company via WhatsApp. Improving user experience: personalizing the platform interface and optimizing the user experience, based on user behavior. Compliance with legal obligations: ensuring compliance with regulatory requirements, such as those provided for by LGPD and GDPR. Platform security: fraud prevention, monitoring suspicious activities and protecting stored data.

Data captured by SenseLens will not be sold, rented or shared with third parties, except in the following circumstances: Service providers: when necessary, we may share data with service providers essential to the operation of the platform (such as hosting and infrastructure services), always under confidentiality agreements and observing legal requirements. Legal or judicial requirements: if there is a legal obligation or court order, data may be shared with competent authorities for compliance with laws or regulations.

The captured data will be stored for the time necessary to meet the purposes described in this Policy and to comply with legal obligations. SenseLens maintains data while it is necessary to: Provide contracted services; Comply with specific legal and regulatory obligations; Defend our interests in judicial or administrative proceedings. After the end of the contractual relationship or the fulfillment of the intended purposes, the data may be anonymized for statistical purposes or kept in a secure and restricted format, limiting its use to purposes strictly necessary for compliance with legal or regulatory obligations.

We adopt strict security measures to ensure that data captured by SenseLens is protected against unauthorized access, misuse, alteration or destruction. Although we adopt the best efforts to protect your data, no system is completely infallible, and we cannot guarantee absolute security.

In some cases, data captured by SenseLens may be transferred to servers or partners located outside Brazil or the European Union. In these cases, we ensure that these transfers are in accordance with the data protection standards required by LGPD and GDPR, through adequate protection agreements.

SenseLens uses cookies and similar technologies to collect information about how you use the platform. This data helps improve your experience and personalize the content displayed. You can choose to manage cookie settings directly in your browser, but disabling them may impact some platform functionality.

In accordance with LGPD and GDPR, you have the right to: Access data captured by SenseLens; Request correction of inaccurate or outdated data; Restrict data processing or contest its use for certain purposes, as permitted by legislation.

SenseLens may review this Privacy Policy periodically to reflect changes in our practices or in compliance with new legal requirements. The most updated version will always be published on our website, and if significant changes occur, we will notify users appropriately.

If you have questions about this Privacy Policy or about the processing of your data, you can contact us by email suporte@senselens.ai